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Policies

All tours require a moderate amount of physical exertion.

Participants are required to have full range of motion, average balance capabilities, use of both of their upper and lower extremities, be able to hear, see and understand verbal commands and hand signals, and must be capable of understanding, retaining and obeying verbal instructions. 

Participants must be able to climb stairs on towers up to 80' high, hike unpaved trails, control the speed of their travel along the zip lines by grasping the cable with leather gloves, and be able to pull themselves along the zip cable several feet in the event they lose their momentum before reaching any given platform.

Zip line canopy tours are not recommended for second and third trimester or high risk pregnancies or guests that have moderate to severe muscular-skeletal problems or severe arthritis. This list is not complete and any guest with medical problems should notify the staff and consult their own MD for participation recommendations

Please feel free to call us if you are not sure. This is not recommended for those with moderate to severe respiratory problems, heart problems, severe to moderate musculo skeletal problems, back problems or those who are in their mid to last trimester of pregnancy. We do not do tandem rides at all. No, we do not let pets on the zip line canopy tour! We do require that at least two participants are on any of our aerial adventures. Please check adventure levels and options for weight requirements. 

You can't use coupons in combination. The maximum discount amounts will be no more than 10%.

Please note that we will not allow anyone onto the TOURS who has been consuming alcohol or drugs that can impair physical and or mental capabilities. This is for your safety as well as the group's and staff's safety. If we believe you are or have been under the influence, we WILL NOT allow you onto the course. If this happens, you will still be responsible for charges for your reserved canopy tour slot(s).

** Please note and understand that our staff and management have the right to refuse anyone participation rights if they do not meet the above requirements or if it is deemed unsafe for them or anyone else in the group. Staff has the final say on participation.

Weather

The safety of our guests is paramount, and tours will not run in local severe weather such as thunderstorms or high winds. However, they will run in the rain and after a storm has passed. Weather may delay the start of a course, but unless the weather is severe and expected to be so for an extended period, the course will not be cancelled. Tour times may be delayed if a storm system pops up and is expected to pass through quickly, but the tours most likely will run.

Keep in mind that bad weather where you are does not necessarily mean bad weather at the Ark Encounter.

Bad weather seldom results in cancelled tours. Unless you are called and informed of a cancellation on our part, assume your tour is a go.

No refund will be given for a tour missed because of inclement weather.

“No Go” Policy

Please understand that there are no refunds for guests who are unable to complete their chosen course. This is an aerial obstacle course designed to help confront and overcome fears while providing thrills and fun. Parents know their children best. Please consider what this activity is and how your child might react to heights and challenges before purchasing a ticket.

Should you discover that a course is too much for you, you may opt out of completing it. However, please keep in mind that by booking your course you took the slot of another paying guest. The guides scheduled for your course still have to be paid. As such, you will still be charged for your course. Thanks for your understanding of our “no go” policy.

Cancellation

If you absolutely must cancel, all requests must be made via email. Phone call cancellations will not be accepted.

If you cancel at least seven days prior to your tour date, you will receive a full refund less a $20.00 processing fee.

If you cancel within seven days of the tour date, you may choose from one of these options:
          1.  Receive a refund of 50 percent of the tour cost (refunded to the card used for the reservation).
          2.  Reschedule the date of your tour, paying a $5 transfer fee per person at the time of the change. Tours must be rescheduled within six months of the original tour date. At the time of the transfer, you must pick a specific date for rescheduling. It is your responsibility to call us to reschedule.

“Day of” cancellations and “no shows” will result in full forfeiture of fees.

Tours will run, rain or shine. Unless you are called and informed of a cancellation on our part, assume the tour is a go. Contact us via email if you wish to confirm a tour. No refund will be given for a missed tour, even due to inclement weather. Tour times may be delayed if a weather system pops up and is expected to pass through quickly, but they will run!

Rights of Refusal

We want your zip line experience to be fun and we will do everything that we can to allow you access to a zip line tour. However, we also want you to be safe. For this reason the Ark Encounter reserves the right to refuse access to the tours to anyone. If it is determined that a guest’s participation on a course would compromise their safety, the staff’s safety, or the safety of other participants, they will be denied access to the tour. Being under the influence of drugs or alcohol, demonstrating the inability to understand the rules, failing to obey the rules, being found to be over the weight limit, or determining a physical inability to do a zip line tour are some, but not necessarily all, of the reasons a guest may be denied tour access. The Ark Encounter, Banning Mills, and their staff will have the final say on any participant going out or continuing on a tour. No refund is available to those refused access to the tour.